An exclusive conversation with David Kravetz, CEO of ATEG, on service excellence and international expansion with a human touch.
In the competitive world of luxury transport, standing out requires more than high-end vehicles. It demands a philosophy of exceptional service, a reliable global network, and an unwavering commitment to client satisfaction. In this interview, we explore how ATEG, rooted in Argentina, has managed to transcend borders and establish itself as a benchmark in the industry.
Q: ATEG has achieved remarkable global expansion in the luxury transport sector from its base in Argentina. What do you consider to be the key factor behind this success?
David Kravetz: Our trajectory is based on a clear vision and a profound transformation. In 2010, we conducted an exhaustive inspection of our processes and adopted a new approach. We transitioned from a mass-market model to a personalized luxury model, first locally and then internationally. Our base in Argentina provides us with a unique perspective on personalized service, which we scale globally. We don’t just seek to expand, but to establish a benchmark for luxury transport that resonates in any market. This is achieved by fostering lasting relationships with our affiliates, based on trust and human connection.
Q: You rely on a global network of affiliates. How do you ensure consistent premium quality across different countries and markets?
David Kravetz: Our foundation is trust. This means seeking partners who not only meet our safety and reliability protocols but also understand the nuances of their local markets.
Q: ATEG promises seamless journeys. How does this commitment, and your “client obsession” translate into the client’s experience?
David Kravetz: The ATEG promise —Seamless, Reliable, and Expertly-Planned Journeys— is our client obsession in action. It means meticulous planning, proactive communication, and unwavering reliability. From pre-trip coordination to real-time adjustments, we ensure every detail is handled, providing a secure and comfortable trip so clients can focus on their purpose, not the ride.
Q: ATEG is known for its human touch in global service. How do you maintain that connection across your vast operations?
David Kravetz: It’s about empathetic listening, genuine client care, and our team going the extra mile. We ensure our drivers and customer service embody this. We also actively train our global affiliates and partners in these values, ensuring a consistent human element. This creates a truly distinct service experience, setting ATEG apart, whether in Latin America or any part of the world.